Privacy policy

Last updated: September 9, 2026

Satinflower Nurseries respects your privacy and is committed to protecting the personal information entrusted to us. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, make a purchase, communicate with us, or otherwise interact with Satinflower Nurseries.

Information We Collect

We collect personal information that is reasonably necessary to provide our products and services and operate our business.

Depending on how you interact with us, this may include:

• your name, email address, telephone number, billing address, and shipping address;
• information associated with orders, purchases, payments, pickups, deliveries, refunds, and customer accounts;
• communications you send to us, including questions, requests, and customer-service correspondence;
• information you choose to provide when registering for workshops, programs, events, or other services; and
• information about how you interact with our website, such as browser and device information, IP address, pages or products viewed, and information collected through cookies and similar technologies.

Payment information for online purchases is processed through Shopify and the applicable payment provider. Satinflower Nurseries does not directly store complete credit-card information submitted through Shopify checkout.

How We Use Personal Information

We may use personal information to:

• process and fulfill purchases and orders;
• arrange shipping, delivery, or pickup;
• communicate with you about an order, inquiry, program, event, or service;
• provide customer service and respond to questions;
• administer refunds, exchanges, credits, and other transactions;
• prevent fraud and maintain the security of our website and business;
• operate, maintain, and improve our website, products, and services;
• understand how customers use our website;
• maintain business, financial, and transaction records;
• comply with legal, tax, accounting, and regulatory requirements; and
• send marketing or promotional communications where you have consented to receive them or where otherwise permitted by law.

You may unsubscribe from marketing emails at any time using the unsubscribe link provided in those communications.

Shopify and Other Service Providers

Our online store is hosted by Shopify. Shopify processes certain personal information in order to provide ecommerce, checkout, payment, security, analytics, and related services.

We may also use other service providers to help us operate our business, such as payment processors, shipping and delivery providers, email and communications platforms, website and technology providers, accounting services, and other service providers.

We disclose personal information to these providers only as reasonably necessary for them to provide services to us or on our behalf.

Some service providers may process or store personal information outside British Columbia or Canada. When information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction.

Cookies and Website Technologies

Our website and the services that support it use cookies and similar technologies to operate the online store, remember preferences, maintain shopping carts and checkout functions, understand website use, improve performance, and, where applicable, support analytics and marketing.

You may be able to manage certain cookie and privacy preferences through the privacy controls provided on our website or through your browser settings. Restricting some cookies may affect the functionality of the website.

When We May Disclose Personal Information

In addition to disclosures to service providers described above, we may disclose personal information where required or permitted by law, including in response to a lawful request or where reasonably necessary to protect the rights, safety, or security of Satinflower Nurseries, our customers, or others.

We do not sell customer lists or contact information.

Retention and Protection of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to meet applicable legal, accounting, tax, and business requirements.

We use reasonable administrative, technical, and physical safeguards appropriate to the nature of the information to protect personal information against unauthorized access, use, disclosure, loss, or alteration.

No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Accessing or Correcting Your Personal Information

You may contact us to request access to personal information we hold about you or to request correction of personal information that you believe is inaccurate, subject to applicable legal requirements and exceptions.

We may need to verify your identity before responding to a request.

Withdrawing Consent

Where we rely on your consent to collect, use, or disclose personal information, you may withdraw that consent, subject to legal or contractual restrictions and reasonable notice.

Withdrawal of consent may affect our ability to provide certain products or services where the information is necessary to provide them.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business practices, services, technology, or legal requirements.

The current version will be posted on our website with the date of the most recent update.

Questions, Requests, or Complaints

If you have questions about this Privacy Policy or Satinflower Nurseries' privacy practices, or would like to request access to or correction of your personal information or make a privacy complaint, please contact:

Satinflower Nurseries
Email: info@satinflower.ca

We will review and respond to privacy questions, requests, and complaints in accordance with applicable privacy law.