Order Policy

Order Policy:

Please note that pick-up orders can take up to 5 business days to be fulfilled. Once fulfilled, orders will be held for up to 5 business days without additional charge. Orders are held for a maximum of 1 month and are charged a Plant Care Fee of 5% of the invoice total. After one month, the plants go back into circulation at the nursery. This is due to plant care requirements and limited space to hold orders. If the plants cannot be picked up within a month, we will provide a credit that can be used to shop at the nursery at a future date. Plant orders will not be assembled a second time. Otherwise, we are happy to provide an estimate and wait for a confirmed date to pull the plants.  All pre-orders require pre-payment. 

The Area We Serve

We dream that everyone would appreciate and celebrate the unique nature of their home place. For us, that place is southern Vancouver Island. We grow ecologically and culturally important plants to Southern Vancouver Island and do our best to make plants available to local projects. All of our plants have ultimate sources within the area indicated below.

Most of our plants are well suited to southern and eastern Vancouver Island, the Gulf Islands, and adjacent areas. If you are planning a project outside of this region, be aware that not all of our plants will be native to your area. Please check reference materials for your local plants and ecosystems to ensure that you aren’t planting non-native plants. We do not ship seeds outside of British Columbia. Within British Columbia, some sales may be limited depending on your region, particularly in the case of species that are naturally restricted to southern Vancouver Island. Custom seed blend species may be limited to plants that occur naturally in your region. We are always happy to discuss special circumstances!

If you are outside of our region but interested in native plants for your region, please let us know! We are happy to help connect you with growers and nurseries in your area to the best of our ability.

 Questions? Please email info@satinflower.ca